Incident management template packs
Original, editable templates for incident response and post-incident review. Every file in every pack is listed below with its format, so you know exactly what you would get. Version 1.0.0, updated 2026-10-18.
Purchasing is not open yet
The packs below are built and listed in full, but checkout is not switched on. Nothing can be bought on this site today. The free starter kit is available now.
Starter Pack
The core post-incident and incident-tracking templates for one team.
Planned price $49 USD
- 11 files, ZIP download (121 KB)
- Version 1.0.0
- Internal use license
Not available yet
Operations Pack
Everything in Starter plus major-incident coordination, communications and review tooling.
Planned price $149 USD
- 20 files, ZIP download (344 KB)
- Version 1.0.0
- Internal use license
Not available yet
Team Deployment Pack
Everything in Operations plus an organizational rollout kit, workshop materials and three tabletop exercises.
Planned price $499 USD
- 27 files, ZIP download (523 KB)
- Version 1.0.0
- Team-wide internal license
Not available yet
Every file, by pack
Each pack contains everything in the pack to its left. File names match the ZIP contents exactly.
| File | Format | Purpose | Starter | Operations | Team |
|---|---|---|---|---|---|
| Post-Incident-Review-Report.docx | Word document (DOCX) | Full post-incident review report template | ✓ | ✓ | ✓ |
| Post-Incident-Review-Report.md | Markdown | The report template in Markdown | ✓ | ✓ | ✓ |
| Incident-Chronology-Tracker.xlsx | Excel workbook (XLSX) | Timeline and key-times workbook with automatic durations | ✓ | ✓ | ✓ |
| Incident-Chronology-Tracker.csv | CSV | Blank timeline columns for import into other tools | ✓ | ✓ | ✓ |
| Incident-Communications-Drafts.docx | Word document (DOCX) | Fill-in drafts for status, stakeholder and support messages | ✓ | ✓ | ✓ |
| Severity-Assessment-Worksheet.xlsx | Excel workbook (XLSX) | Five-question illustrative severity worksheet with reasoning steps | ✓ | ✓ | ✓ |
| Blameless-Facilitation-Checklist.pdf | Checklist and language guide for review facilitators | ✓ | ✓ | ✓ | |
| Corrective-Actions-Log.xlsx | Excel workbook (XLSX) | Action tracker with overdue days and completion rates | ✓ | ✓ | ✓ |
| Worked-Sample-Fictional.pdf | A complete report for a fictional incident | ✓ | ✓ | ✓ | |
| README.md | Markdown | How to use the pack | ✓ | ✓ | ✓ |
| LICENSE.txt | Plain text | License terms (Team pack has the team-wide license) | ✓ | ✓ | ✓ |
| Major-Incident-Coordination-Playbook.docx | Word document (DOCX) | Customizable major incident procedure | · | ✓ | ✓ |
| First-Response-Checklist-and-Role-Cards.pdf | First responder checklist and printable role cards | · | ✓ | ✓ | |
| Incident-Bridge-Agenda.docx | Word document (DOCX) | Opening and checkpoint agendas for the incident bridge | · | ✓ | ✓ |
| Stakeholder-Status-Communications-Pack.docx | Word document (DOCX) | Audience map, approval matrix and drafts beyond customers | · | ✓ | ✓ |
| Escalation-and-Ownership-Matrix.xlsx | Excel workbook (XLSX) | Service ownership, escalation routes and gap flags | · | ✓ | ✓ |
| Monthly-Reliability-Review-Scorecard.xlsx | Excel workbook (XLSX) | Monthly counts, MTTA, MTTR and review completion from your data | · | ✓ | ✓ |
| Tabletop-Exercise-The-Quiet-Queue.docx | Word document (DOCX) | Ready-to-run fictional tabletop exercise | · | ✓ | ✓ |
| Incident-Communications-FAQ-Examples.docx | Word document (DOCX) | Example answers to common incident questions | · | ✓ | ✓ |
| Rollout-Instructions.md | Markdown | A four-week plan to put the pack into use | · | ✓ | ✓ |
| Change-Management-Rollout-Workbook.xlsx | Excel workbook (XLSX) | Rollout tasks by phase, progress and team readiness scoring | · | · | ✓ |
| Multi-Team-Adoption-Plan.docx | Word document (DOCX) | Plan for a common process across several teams | · | · | ✓ |
| Executive-Briefing-Deck.pptx | PowerPoint deck (PPTX) | Eight-slide sponsorship deck | · | · | ✓ |
| Team-Workshop-Facilitator-Guide.docx | Word document (DOCX) | Half-day workshop guide with card sort | · | · | ✓ |
| Tabletop-Exercise-Set-Three-Scenarios.docx | Word document (DOCX) | Three distinct fictional exercises with facilitator answer notes | · | · | ✓ |
| Policy-Customization-Workbook.xlsx | Excel workbook (XLSX) | Build and test your own severity policy | · | · | ✓ |
| Evidence-Review-Checklist.pdf | Check every claim in a review before sign-off | · | · | ✓ |
Every ZIP also contains a MANIFEST.md listing each file's SHA-256 hash.
Previews
Low-resolution first pages. All example content is fictional.
Starter: worked sample report (fictional) 
Operations: incident commander role card 
Operations: coordination playbook, page 1 
Team: executive briefing deck slide
Formats and compatibility
- DOCX opens in Microsoft Word, LibreOffice Writer and Google Docs. No tracked changes, no macros.
- XLSX uses standard formulas that work in Microsoft Excel and LibreOffice Calc, and in Google Sheets after import. Input cells are shaded. Formula results are tested against fixture data before each release.
- PDF files are for printing and reading. Editable versions of the main templates are included as DOCX or Markdown.
- Markdown versions paste into wikis and Git repositories.
- PPTX (Team pack) opens in PowerPoint, Keynote, LibreOffice Impress and Google Slides.
Licensing
- Starter and Operations: internal use by the purchasing organization. Use and modify freely inside your organization.
- Team Deployment: internal use across every team in the purchasing organization, including your internal wiki or intranet.
- All packs: documents you complete with the templates are yours. You may not resell or redistribute the templates themselves.
What the packs are not
The packs are templates. They do not include consulting, implementation help, a support agreement, or any certification, and they are not legal, regulatory, security or compliance advice. The severity worksheet and policy workbook are illustrative examples to adapt, not industry standards. Scorecards compute from your own data and contain no benchmark values.
Delivery and refunds
When purchasing opens, payment will be handled on a hosted checkout page by a payment provider, which will deliver the ZIP file immediately after payment and issue the receipt. This site will never see your card details. Refund terms are in the terms of use.
Frequently asked questions
Can I see a full template before buying?
The free starter kit uses the same structure and style as the paid packs, and the previews above show real pages. Every file is listed by name and format.
Will I get updates?
Each release has a version number. When purchasing opens, the checkout provider's download page is where updated versions would be made available. We do not promise a specific update schedule.
Which pack should I choose?
Starter covers reviews and tracking for one team. Operations adds major incident coordination and communications. Team adds organization-wide rollout material and a broader license. If unsure, start with the free kit.
Do the spreadsheets contain industry benchmarks?
No. They calculate from your own records. We do not include benchmark figures because published numbers rarely share your definitions.